They explain how purchases from Mabels Munchies work, what you can expect from us, and what we ask from customers when using the site.
About these terms
These terms and conditions apply when you browse the Mabels Munchies website, create an account, or place an order with us. By using the site, you agree to these terms to the extent they apply to your visit or purchase.
About our service
Mabels Munchies is an online UK sweet shop offering pick n mix sweets, imported treats, traditional favourites, drinks and gift boxes. We sell primarily to consumers rather than trade customers.
Placing an order
When you place an order, you are making an offer to buy the items in your basket. An order confirmation email confirms that we have received your order, but it does not necessarily mean the order has been fully accepted or dispatched yet.
We reserve the right to decline or cancel an order where there is a genuine reason to do so, including pricing errors, stock issues, payment problems, suspected fraud, or delivery limitations.
Product descriptions and imagery
We try to describe products, ingredients, weights and images as accurately as possible. However, packaging, colours, ingredients, labelling and product appearance may occasionally vary slightly from the website due to supplier changes, seasonal updates or display differences between devices.
If a product is materially different from what was advertised, please contact us and we will review the issue fairly.
Pricing and payments
All prices shown on the site are in pounds sterling (GBP). We reserve the right to change prices at any time, but the price shown at checkout is the price you will be asked to pay for that order.
Payments are processed securely through Stripe or the payment solution active on the site at the time of purchase. We do not store raw card details on our own systems.
Availability
All products are offered subject to availability. Because stock is managed across seasonal launches, fast-moving sweets and manual packing, an item may occasionally become unavailable after an order is placed. If that happens, we will contact you to arrange a suitable alternative, partial refund or cancellation where appropriate.
Delivery
Delivery terms, timescales and carrier information are set out on our Delivery Information page. Delivery times are estimates and may vary depending on location, courier performance and busy periods.
Returns and refunds
Because many of our products are food items, returns are handled differently from non-consumable goods. Please read our Returns & Refunds page for full details on what can and cannot be refunded.
Customer responsibilities
When ordering from us, you agree to provide accurate details, including your delivery address, contact information and payment information. You are responsible for checking your order before completing checkout.
You should also store edible products in a suitable way after delivery and follow any packaging or allergen information provided.
Website accounts
If you create an account, you are responsible for keeping your login details secure. Please let us know if you think your account has been accessed without permission.
Website use
You agree not to misuse the site, interfere with its operation, attempt unauthorised access, submit false information, or use the site in a way that could damage the business or other users.
Intellectual property
All content on this website, including branding, logos, design elements, copy, images and layout, belongs to Mabels Munchies or is used with appropriate permission unless otherwise stated. You may not copy, reproduce or reuse this content for commercial purposes without permission.
Our liability
We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
Subject to that, our liability for losses connected with your use of the site or purchase of products will be limited to the amount you paid for the relevant order, except where a different limit is required by law.
We are not responsible for indirect or consequential losses, business losses, or issues caused by events outside our reasonable control.
Changes to the website or terms
We may update the website, products, policies or these terms from time to time. The latest version shown on the site will apply to future use of the website and future purchases.
Governing law
These terms are governed by the laws of England and Wales. If a dispute arises, it will usually be handled by the courts of England and Wales unless consumer law allows you to bring a claim in another part of the UK.