Most orders are packed within 1 to 3 working days, then passed to Royal Mail, Evri or InPost depending on the delivery option chosen at checkout.
How delivery works
Every order is packed by hand at Mabels Munchies. We do our best to dispatch quickly while still making sure sweets, gift boxes and pick n mix selections are packed carefully and checked properly before they leave us.
Once your order is ready, we book it onto the delivery service selected at checkout. If tracking is available for your chosen service, the tracking details will be sent once the parcel has been marked as dispatched.
Processing times
Our usual processing time is 1 to 3 working days. Working days are Monday to Friday and do not include UK bank holidays.
During especially busy periods, including seasonal launches, promotions and holiday gifting periods, packing may take a little longer. If there is a meaningful delay, we will always do our best to keep you updated.
Shipping methods
Standard delivery
Standard delivery is our more budget-friendly option for most UK orders. Depending on the service available for your parcel, this may be handled by Royal Mail, Evri or InPost.
Estimated delivery time once dispatched is usually 2 to 4 working days.
Tracked delivery
Tracked services are available on many orders and are recommended if you would like clearer delivery visibility.
Estimated delivery time once dispatched is usually 1 to 3 working days, depending on the carrier and destination.
Where we deliver
We currently deliver within the United Kingdom only. This includes most mainland UK addresses. Some remote or harder-to-reach locations may have slightly longer transit times depending on the carrier.
Delivery times are estimates
Any delivery times shown on the website, at checkout, or in dispatch emails are estimates rather than guarantees. Once a parcel has been handed to the carrier, delays can happen for reasons outside our control, including weather disruption, peak periods, missed scans, or local delivery issues.
Incorrect addresses
Please make sure your delivery address is correct before completing checkout. We are not responsible for delays, losses or extra charges caused by an incorrect, incomplete or outdated address provided by the customer.
If you spot a mistake immediately after ordering, contact us as soon as possible. We will always try to help if the parcel has not already been packed or booked for dispatch.
Lost, delayed or missing parcels
If your parcel seems delayed, please check any tracking information first. In many cases parcels are still moving through the network and arrive shortly afterwards.
If your order appears to be lost, please contact us with your order number, delivery name and postcode. We may need to allow a short period for the carrier to complete its investigation before we can confirm a parcel as lost and arrange a replacement or refund where appropriate.
Damaged parcels or delivery issues
If your parcel arrives damaged or something appears to be missing, contact us within 48 hours of delivery and include clear photos of the packaging, shipping label and affected items where possible. This helps us investigate quickly and fairly.
Need help?
If you have a delivery question before or after ordering, please contact us through the website contact form or your account support area and include your order number if you already have one. We will always do our best to help.